tbatee Privacy Policy

tbatee collects personal information from players through several channels: directly from you when you register an account or complete KYC verification; automatically through your use of the platform; and, in limited circumstances, from third-party sources such as payment processors and identity verification services. The categories of personal data we collect are described below.

Registration & Identity Data

When you create a tbatee account, we collect your full legal name, date of birth, residential address, email address, and Bangladesh mobile number. This information is required to create your account, verify your identity, and comply with our Know Your Customer (KYC) obligations. You may also be required to submit a copy of your National Identity Card (NID), passport, or other government-issued photo identification document as part of the KYC process.

Financial & Transaction Data

tbatee records all financial transactions associated with your account, including deposit amounts, withdrawal requests, bet history, bonus credits, and account balance changes. We also collect the payment method details necessary to process your transactions — for example, your bKash or Nagad mobile number, or your bank account information. Full card numbers are never stored on tbatee's servers; card transactions are processed through PCI-DSS compliant payment gateways.

Technical & Usage Data

When you access tbatee, our systems automatically record certain technical data including your IP address, device type, operating system, browser type and version, session duration, pages visited, games played, and approximate geographic location derived from your IP address. This data is used for platform security, fraud detection, performance optimisation, and responsible gaming monitoring.

Communications Data

If you contact tbatee's customer support team by email or live chat, we retain records of those communications, including the content of your messages, timestamps, and any attachments you provide. This data is used to resolve your query, improve our support quality, and maintain an accurate record of our interactions with you.

Data Categories Summary
Identity Data	Name, DOB, NID, address
Contact Data	Email, mobile number
Financial Data	Transaction history, payment methods
Technical Data	IP address, device, browser
Usage Data	Games played, session logs
Communications	Support chat and email records
KYC Documents	Photo ID, proof of address

tbatee uses the personal data it collects only for the purposes described in this Privacy Policy, and only where a legitimate legal basis exists for that processing. The primary legal bases on which tbatee relies are: performance of a contract (your use of the tbatee platform constitutes a contract with us); compliance with a legal obligation (KYC, AML, and responsible gaming requirements); and our legitimate business interests (fraud prevention, platform security, and service improvement), where those interests are not overridden by your privacy rights.

The specific purposes for which we use your data are as follows:

• Account Management: To create, maintain, and administer your tbatee player account, including processing your login credentials, managing your balance, and applying your account preferences and settings.
• Identity Verification (KYC): To verify your identity and age in accordance with our KYC obligations. This includes cross-referencing the documents you submit with third-party identity verification databases where permitted.
• Payment Processing: To process your deposits and withdrawal requests via your chosen payment method, including bKash, Nagad, Rocket, Upay, bank transfer, Visa, and Mastercard.
• Fraud & AML Monitoring: To detect, investigate, and prevent fraudulent activity, money laundering, and other financial crimes. Our automated AML monitoring systems analyse transaction patterns and flag activity that falls outside normal parameters.
• Responsible Gaming: To monitor your gaming behaviour for indicators of problem gambling and to enforce self-exclusion, cooling-off periods, and deposit limits where applicable. tbatee takes its responsible gaming obligations seriously and uses data proactively to protect vulnerable players.
• Customer Support: To respond to your support queries and to maintain records of our communications with you for quality assurance and dispute resolution purposes.
• Platform Improvement: To analyse usage patterns, identify bugs, and improve the performance, design, and content of the tbatee platform.
• Promotional Communications: To send you information about tbatee promotions, bonuses, and seasonal offers relevant to your interests — but only where you have opted in to receive such communications. You may opt out at any time by contacting [email protected].

tbatee does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial purposes. We share your personal data only in the limited circumstances described below, and only to the minimum extent necessary for each stated purpose.

Service Providers & Data Processors

tbatee works with a limited number of carefully selected third-party service providers who process personal data on our behalf. These include payment processing partners (bKash, Nagad, Rocket, Upay, and card payment gateways), identity verification providers, cloud hosting and infrastructure providers, and customer support platform providers. All third-party processors are required to process data only on tbatee's documented instructions, to maintain appropriate security measures, and to comply with applicable data protection obligations.

Game Providers

Games available on the tbatee platform are supplied by certified third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game supplied by one of these providers, certain session data (such as your player session token, game outcomes, and bet amounts) is transmitted to the game provider's server in order to render and resolve the game. This data transmission is a technical necessity of the game architecture and does not constitute a data sale. Each game provider operates under its own data protection obligations.

Legal & Regulatory Disclosure

tbatee may be required to disclose personal data to law enforcement agencies, regulatory authorities, or courts in response to a lawful request, court order, or legal obligation. In such cases, tbatee will disclose only the minimum data required to comply with the legal obligation and will, where legally permitted, inform the affected player of the disclosure.

Third-Party Data Recipients
Payment Processors	bKash, Nagad, Rocket, Upay, card gateways
Identity Verification	KYC / AML screening providers
Game Providers	Session data only (Pragmatic Play, Evolution, etc.)
Cloud Infrastructure	Hosting / CDN providers (data processing agreements in place)
Legal Authorities	Only on lawful request
Advertisers	Never

tbatee uses cookies and similar tracking technologies on its platform to provide essential functionality, improve platform performance, and (where you have consented) to understand how players interact with our content. A cookie is a small text file that is placed on your device when you visit a website. Cookies are not executable programs and cannot access other files on your device.

The types of cookies used by tbatee are categorised as follows:

• Strictly Necessary Cookies: These cookies are required for the core operation of the tbatee platform and cannot be switched off. They include session authentication cookies (which keep you logged in during your session), security tokens, and load-balancing cookies. No consent is required for strictly necessary cookies as they are essential to the service you have requested.
• Functional Cookies: These cookies remember your preferences — such as your language setting, preferred payment method, and display settings — so that you do not need to re-enter them on each visit. Functional cookies are activated by default but can be disabled via your browser settings, though doing so may affect platform usability.
• Performance & Analytics Cookies: These cookies collect aggregated, anonymised data about how players navigate the tbatee platform — which pages are visited most frequently, how long sessions last, and where errors occur. This data helps tbatee identify performance issues and prioritise platform improvements. Analytics cookies are only activated where you have provided consent.
• Responsible Gaming Cookies: tbatee uses specific session-tracking cookies to support its responsible gaming monitoring systems. These cookies record session duration and activity frequency and are used to trigger responsible gaming alerts where applicable. These cookies form part of tbatee's legal obligations and cannot be disabled by the player.

You can control and delete cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies on a per-site basis. However, disabling strictly necessary or responsible gaming cookies may prevent you from accessing certain features of the tbatee platform or may affect the integrity of our responsible gaming monitoring.

Cookie Categories
Strictly Necessary	Always active — cannot be disabled
Functional	Active by default — can be disabled
Analytics	Consent required — opt-in only
Responsible Gaming	Always active — legal obligation
Advertising / Retargeting	Not used by tbatee

tbatee implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures are reviewed and updated on a regular basis in response to evolving security threats.

Our core security measures include:

• Transport Layer Security (TLS 1.3): All data transmitted between your device and tbatee's servers is encrypted using TLS 1.3, the current industry standard for secure web communication. Our SSL certificate is renewed regularly and our domains are HSTS-enabled.
• AES-256 Encryption at Rest: Personal data and financial records stored in tbatee's databases are encrypted using AES-256 symmetric encryption. Encryption keys are managed using a dedicated key management system with strict access controls.
• Access Controls: Access to personal data within tbatee's internal systems is restricted on a strict need-to-know basis. Staff access is governed by role-based permissions, multi-factor authentication requirements, and comprehensive audit logging.
• Penetration Testing: tbatee's platform infrastructure undergoes regular penetration testing conducted by independent security specialists. Critical vulnerabilities identified during testing are remediated on a priority basis.
• Incident Response: tbatee maintains a documented data breach incident response procedure. In the event of a personal data breach that poses a risk to affected individuals, tbatee will notify impacted players via their registered email address within a reasonable timeframe.

While tbatee employs robust security measures, no internet-based system can guarantee absolute security. Players are advised to use a strong, unique password for their tbatee account, to enable two-factor authentication (2FA), and to ensure that the device they use to access tbatee is protected with up-to-date security software.

tbatee retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal or regulatory obligations. The retention periods applied to each category of personal data are outlined in the table alongside this section.

Account data for active players is retained for the duration of your account's active status plus a minimum period of five years following account closure. This extended post-closure retention period reflects tbatee's legal obligations under AML and financial record-keeping requirements. KYC documentation is retained for a minimum of five years from the date of submission or the date of account closure, whichever is later.

Financial transaction records — including deposit history, withdrawal records, and bet history — are retained for a minimum of five years from the date of the transaction. This retention is required for AML compliance, dispute resolution, and financial audit purposes.

Communications data (customer support records) is retained for a period of two years from the date of the last communication in each support case. After this period, support records are anonymised or permanently deleted.

Technical and usage data (session logs, IP records) is retained for a maximum of 12 months for security and fraud detection purposes, after which it is aggregated and anonymised or permanently deleted.

Retention Schedule
Account Data	Duration of account + 5 years
KYC Documents	5 years post-submission or closure
Transaction Records	5 years from transaction date
Support Communications	2 years from last interaction
Session / IP Logs	12 months maximum
Marketing Preferences	Until opt-out + 1 year

tbatee reserves the right to update or revise this Privacy Policy at any time in response to changes in applicable law, changes in our data processing practices, or improvements to our platform. The effective date at the top of this policy will be updated to reflect the date on which any revision takes effect.

Where a material change is made to this Privacy Policy — for example, a change in the categories of data we collect, a change in the third parties with whom we share data, or a change in our data retention periods — tbatee will notify registered players via their registered email address at least 14 days before the change takes effect. Continued use of the tbatee platform following the effective date of a revised Privacy Policy constitutes your acceptance of the revised terms.

The most current version of this Privacy Policy is always available at tbatee.com/privacy-policy. We recommend that you review this page periodically to stay informed of how tbatee handles your personal data. If you have questions about any changes to this policy, please contact our support team at [email protected].