tbatee Frequently
Asked Questions

tbatee requires a government-issued photo ID to verify your identity — acceptable documents include your Bangladesh National Identity Card (NID), a valid passport, or a current driving licence. You will also need to submit a document confirming your address, such as a utility bill or bank statement issued within the last three months. All documents must clearly show your full legal name and date of birth. KYC review is typically completed within 24 hours of submission.

To reset your tbatee password, click the "Forgot Password" link on the login page and enter the email address registered to your account. A secure password-reset link will be sent to that address within a few minutes — check your spam folder if it does not arrive promptly. Click the link, enter your new password, and confirm. For security, reset links expire after 30 minutes. If you no longer have access to your registered email, contact [email protected] for manual account recovery.

No — tbatee strictly enforces a one-account-per-person policy. Opening multiple accounts is a breach of our Terms & Conditions and will result in all duplicate accounts being permanently closed, any pending withdrawals being voided, and the player being flagged in our system. If you believe a duplicate account was created in error — for example, due to a registration glitch — contact our support team immediately to resolve the issue before it affects your account standing.

To permanently close your tbatee account, email [email protected] from your registered email address stating your full name, username, and your request to close the account. Before closure, any available balance will be processed for withdrawal to your verified payment method — bKash, Nagad, or your linked bank account. Account closure is processed within 48 hours of confirmation. If you are closing your account due to gambling concerns, we strongly encourage you to consider our self-exclusion option instead — see the Safety & Responsible Gaming section below.

tbatee aims to complete KYC verification within 24 hours of receiving all required documents. In the majority of cases — particularly during business hours in Bangladesh Standard Time (BST, UTC+6) — verification is completed within a few hours. If your documents are unclear, partially obscured, or expired, our team will contact you by email to request a replacement. Submitting high-quality, fully legible scans or photographs of your documents helps avoid any delays in the process.

All slot games available on tbatee are sourced from certified game providers including Pragmatic Play, NetEnt, Microgaming, and other licensed studios whose RNG (Random Number Generator) engines are independently audited for fairness. The published Return to Player (RTP) percentages for each game are the same rates certified by the providers' testing laboratories. tbatee does not modify RTP settings — what you see listed for each game is the actual certified rate at which it operates on our platform.

tbatee is fully optimised for mobile play — every game, betting market, and account feature is accessible through your smartphone browser without needing to download any app. The platform is compatible with Android and iOS devices and adapts automatically to your screen size. For the best mobile experience, use an up-to-date version of Chrome, Safari, or Firefox on a stable internet connection. Players in Dhaka, Chittagong, Sylhet, and across Bangladesh regularly enjoy the full tbatee experience on mobile data or Wi-Fi.

On tbatee slot games, the minimum bet per spin starts from as low as ৳10, making them accessible for players at all budget levels. For cricket betting, the minimum stake per selection is ৳50. Maximum bet limits vary by game, market, and event — high-profile cricket fixtures such as BPL finals or ICC World Cup matches typically carry higher maximum stake allowances than lower-tier events. Exact minimum and maximum bet values are always displayed on each game or betting market before you place your stake.

If a cricket match on tbatee is abandoned, cancelled, or significantly interrupted before a result can be determined — for example due to rain, pitch conditions, or a force-majeure event — all pre-match bets on that fixture are voided and your full stake is returned to your account balance. For in-play bets placed after the match commenced, settlement depends on whether a valid result was reached on the specific market — for example, a completed innings total may still be settled even if the overall match result is void. Specific settlement rules are detailed in tbatee's Sports Betting Terms.

Teen Patti 20-20 on tbatee is a fast-paced live card game variant based on the classic South Asian Teen Patti format, compressed into rapid 20-round sessions for quick, high-energy gameplay. Each round, players bet on their hand strength relative to the dealer's. The game is hosted by live dealers streamed in real time, with BDT betting available. It is one of the most popular games among tbatee players in Bangladesh due to its cultural familiarity, quick session length, and low minimum bet entry point starting from ৳20 per round.

The minimum age to register, deposit, or bet on tbatee is 18 years old — no exceptions. tbatee enforces this through mandatory KYC identity verification, which requires all players to submit a valid government-issued ID confirming their date of birth. Any account found to belong to a player under 18 is immediately and permanently closed, all balances are voided, and the matter is escalated internally. If you are a parent or guardian and believe a minor has accessed tbatee, contact us immediately at [email protected].

To self-exclude from tbatee, log in to your account, go to Account Settings, and select the Responsible Gaming section — from there you can activate a temporary cooling-off period (24 hours, 7 days, or 30 days) or a formal self-exclusion of a minimum six months or permanently. If you cannot log in, email [email protected] directly and our team will apply the self-exclusion on your behalf within minutes. Self-exclusion is irreversible during the exclusion period and cannot be lifted at your request before it expires — this is intentional, to support your decision.

Yes — tbatee allows all verified players to set daily, weekly, or monthly deposit limits in BDT directly from their account settings under Responsible Gaming. Once a limit is set, no deposit above that threshold can be processed by any payment method, including bKash, Nagad, Rocket, or Visa. Reducing your limit takes effect immediately. Increasing a limit requires a mandatory 24-hour waiting period before the higher amount activates — this deliberate delay is designed to prevent impulsive limit increases during difficult sessions.

tbatee protects all personal and financial data using TLS/SSL encryption across every connection on the platform — the same standard used by major banks. Payment details are never stored on tbatee's servers in plain text; card and wallet data is tokenised via our payment processor. Your KYC documents are stored in a secure, access-controlled environment with strict internal data handling policies. tbatee does not sell, share, or transfer your personal data to third parties for marketing purposes. Full details of how your data is collected, stored, and used are set out in the tbatee Privacy Policy.

Players in Bangladesh who feel that gambling is negatively affecting their life are encouraged to contact tbatee's responsible gaming team at [email protected] — we can activate protective tools on your account immediately. Beyond tbatee's own support, the National Mental Health Institute (NIMH) in Dhaka provides clinical assessment for behavioural addictions. Kaan Pete Roi offers free, confidential emotional support to anyone in distress. Gamblers Anonymous also provides peer support communities accessible online. Seeking help early is always the right decision — problem gambling is a health condition, not a personal failing.